Delivery Information & Charges
Delivery charge from £2.75 - 1st Class Royal Mail.
Gift Sets
All UK deliveries with normally be delivered the following day before 1730hrs apart from Friday where the goods will be delivered the following Monday before 1730hrs. We do however ask for a window of 2/3 days allowing for unforeseen circumstances like weather delays.
Lastest Order Times for Same Day Dispatch.Royal Mail Deliveries - 3.45pm (Monday-Friday)
Address Responsibility
Please be aware that we cannot be held responsible for orders being delayed or lost by incorrect address information supplied by you during the checkout process.
If your order requires to be addressed to an alternative person, other than you, please e-mail us immediately, ensuring we are advised of this PRIOR TO DISPATCH.
Failed Deliveries
Non-deliveries can generally be collected from the Local Royal Mail Sorting Depot. However, if an order is returned to us from the Royal Mail/Courier for non-collection, a charge of £4.95 will be made for a UK re-delivery. Royal Mail will generally only keep a non-delivered item for 7 days. After this, it will be returned to us, which can take up to a further 7 days for us to receive.
Lost/Delayed Orders
In the unlikely event that your goods do not arrive to you within 10 working days from our dispatch confirmation to you, please e-mail us quoting your name, delivery address and original receipt number. If after 15 working days your goods have still not arrived to you and were sent via the Royal Mail Recorded Delivery system, we can lodge a complaint and file a claim for lost goods. If the goods are confirmed by the Royal Mail as undelivered/lost, we can either refund fully the original charge, including postage if applicable, or replace and re-send your order, noting, this can only be exercised after receiving confirmation from the Royal Mail's investigation.
Invoice Information
The invoice documentation will also be inside the order, which will not illustrate any monetary values.